Frequently Asked Questions

We understand that it’s important to make sure that the frames fit comfortably and look good on you before making a purchase. However, we regret to inform you that we currently do not offer the option to try on frames before making a purchase.

At our company, we strive to provide the best quality products and services to our customers. To maintain the highest standards of hygiene and safety, we do not allow the try-on of frames due to the risk of spreading germs and bacteria.

However, we offer a virtual try-on option on our website that allows you to see how the frames will look on you. You can upload a photo of yourself and try on different frames to find the perfect fit. Additionally, we provide detailed information about the measurements and sizing of each frame to help you make an informed decision.

We understand that purchasing eyewear online can be a daunting experience, but we assure you that we stand behind our products and offer a hassle-free return policy if you’re not completely satisfied with your purchase.

We understand that purchasing eyewear online can be a challenging experience. Despite our efforts to provide the most detailed and accurate information about our products, sometimes things may not turn out as expected, and you may find yourself not completely satisfied with your purchase.

At our company, we value our customers’ satisfaction and are committed to providing the highest quality products and services. However, we have specific policies in place regarding product returns. Please note that the only terms for return we support are damages incurred during the lens installation process at the lab. We do not accept returns based on personal preference, style, or fit. (PLEASE SEE REFUND PAGE FOR FULL DETAILS)

We encourage our customers to make use of all the information available on our website before making a purchase. We provide detailed product descriptions, sizing information, and high-resolution images to help you make an informed decision about your purchase. Additionally, our virtual try-on option allows you to see how the frames will look on your face before making a purchase.

We understand that there may be rare occasions where a return is necessary. In such cases, we ask that you contact our customer support team within 30 days of receiving your order to discuss the issue further. Our team will work with you to resolve the problem and find the best possible solution.

We appreciate your understanding of our policies and commitment to providing the best products and services to our customers. If you have any questions or concerns, please do not hesitate to contact us. Our customer support team is available to assist you and ensure that your experience with us is nothing short of exceptional.

We are excited to provide you with the highest quality eyewear products and services. However, we regret to inform you that we do not have any physical storefronts at this time. (THE BUSINESS DOES HAVE A REGISTERED ADDRESS)

Chic Frames TT is a fully online business, and we operate solely through our website. Our team works hard to provide you with the best online shopping experience, ensuring that all necessary information about our products is readily available to you. We offer detailed product descriptions, sizing information, and high-quality images to help you make an informed decision about your purchase.

Although we don’t have a physical storefront, we offer a convenient virtual try-on option that allows you to see how the frames will look on your face. This tool uses cutting-edge technology to provide an accurate representation of how our frames will fit and look on your face.

At Chic Frames TT, we take great pride in providing exceptional customer service. If you have any questions or concerns about our products or services, please do not hesitate to contact us. Our customer support team is always available to assist you and ensure that your experience with us is nothing short of exceptional.

Thank you again for considering Chic Frames TT for your eyewear needs. We look forward to serving you and providing you with the best online shopping experience possible.

ALL COVID PROTOCOLS IN EFFECT. HOUSE VISITS HAS BEEN SUSPENDED UNTIL FURTHER NOTICE

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Yes.  We offer a ninety (90) day warranty after your date of purchase.

Yes; we have for all ages, both male and female.  These frames DO NOT come with a spectrum report.

As a registered business, we can provide you with a stamped receipt confirming purchase of your frames .

Yes. We stock lens cleaner, microfiber cloths and more. Do check out  Accessories for more items.

At Chic Frames TT, we are committed to providing you with the highest quality eyewear products and services. We regret to inform you that our prescription lens service is currently suspended, and we are not accepting new orders at this time.

Our team is working hard to ensure that we can provide you with the best possible service and experience. We are taking this opportunity to improve our prescription lens service to better meet your needs and expectations. We understand the importance of prescription lenses for our customers, and we want to ensure that we can offer you the best possible service when we resume this service.

Rest assured that once our prescription lens service is back up and running, we will make this information public and let you know as soon as possible. We are committed to keeping our customers informed and providing them with the best possible experience when shopping with Chic Frames TT.

In the meantime, we encourage you to explore our wide range of high-quality frames, which are available without prescription lenses. We offer a variety of stylish and affordable options to suit every taste and budget. Additionally, our virtual try-on option allows you to see how the frames will look on your face before making a purchase.

Thank you for your understanding and patience as we work to improve our prescription lens service. If you have any questions or concerns, please do not hesitate to contact us. Our customer support team is always available to assist you and provide you with the best possible service.

Yes; we are currently growing our Chic Frames Collection in kids optical frames